Last updated: December 19, 2022

 

Thank you for being part of the Clift community, we are glad that you are here! Please read the following conditions carefully before continuing. Here we describe how we collect, use and handle your personal information when you use the Clift’s website, mobile applications (“Clift Climber,”) and other services (collectively, “Services”), owned and operated by Clift Climbing Kft. (“Company,” “we,” “our,” or “us”).

 

If you choose to use our Services, you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Services. We will not use or share your information with anyone except as described in this Privacy Policy.

 

The terms used in this Privacy Policy have the same meanings as in our Terms of Use, which is accessible at cliftclimbing.com/terms-of-use unless otherwise defined in this Privacy Policy.

 

 

Information Collection

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We collect and use personal information to contact you, and to provide, improve, protect and to promote our Services.

 

When you sign up for our Services, we require you to provide us with certain personally identifiable information, including your name, email address, year of birth, as well as additional personal information in order to provide you a better experience and personalized account. The information that we request will be retained by us and used as described in this privacy policy.

 

When you use our Services, we collect relevant information about your usage (such as the climbing routes you climb, the date and time of any request).

 

The data you provide through the Services are transferred through Clift’s account with Heroku (“Heroku”). Heroku utilizes Amazon’s secure data centers and the Amazon Web Service (“AWS”) technology.

 

The data you process through the Services is protected and secured by Heroku’s security which you can learn about here: https://www.heroku.com/policy/security. You can learn about AWS’ security here: https://aws.amazon.com/security/.

 

 

Use of Information

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We use personal information collected via our Services for a variety of business purposes described below.

 

We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.

 

● To send administrative information to you for Business Purposes, Legal Reasons and/or possibly Contractual. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.

 

● To protect our Sites for Business Purposes and/or Legal Reasons. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).

 

● To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and/or possibly Contractual.

 

● To respond to legal requests and prevent harm for Legal Reasons. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

 

● For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, sites, marketing and your experience.

 

 

Information shared with others

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We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

 

We only share and disclose your information in the following situations:

 

● Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

 

● Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

 

● Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

 

● Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

● Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

 

● With your Consent. We may disclose your personal information for any other purpose with your consent.

 

 

Logged Data

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We would like to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

 

This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

 

 

Storing your Personal Information

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We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years, the period of time in which you have an account with us 2 years past the termination of your account.

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

 

Request Deletion of Data

 

In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

 

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below support@cliftclimbing.com. We will consider and act upon any request in accordance with applicable data protection laws.

 

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

 

 

Tracking Technologies and Cookies

 

We use Cookies and similar tracking technologies to track the activity on our Services and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services. The technologies We use may include:

 

Cookies 

●  Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

 

●  Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

 

●  Necessary / Essential Cookies

Type: Session Cookies Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

 

●  Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

 

●  Functionality Cookies

Type: Persistent Cookies Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

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● Tracking and Performance Cookies

Type: Persistent Cookies Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

 

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. 

 

 

Analytics

 

We may use third-party Service providers to monitor and analyze the use of our Service.

 

● Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website

traffic. Google uses the data collected to track and monitor the use of our Service. This data is

shared with other Google services. Google may use the collected data to contextualize and

personalize the ads of its own advertising network.

 

You can opt-out of having made your activity on the Service available to Google Analytics by

installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics

JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits

activity. For more information on the privacy practices of Google, please visit the Google Privacy

& Terms web page: https://policies.google.com/privacy

 

 

Service Providers

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We may employ third-party companies and individuals due to the following reasons:

● To facilitate our Services;

● To provide the Services on our behalf;

● To perform Service-related services; or

● To assist us in analyzing how our Services are used.

 

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

 

 

Security

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We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. We aim to protect your personal information through a system of organizational and technical security measures.

 

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

 

 

Links to Other Sites

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This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

 

Children’s Privacy

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These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

 

 

Changes to This Privacy Policy

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In order to stay compliant with relevant laws we may update our Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

 

 

This policy is effective as of December 19, 2022.

 

 

Contact Us

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If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us by email at  support@cliftclimbing.com, or by post at:

 

Clift Climbing Kft.

Rozsafa utca 13.

1134 Budapest

Hungary